Welcome Desk Design

This glossary article dives into the world of welcome desk design, exploring its role in interior spaces, the benefits it offers, and the key elements that make it successful. From functionality to aesthetics, learn how to create a welcome desk that leaves a lasting impression.

Welcome Desk Design: Crafting the Heart of First Impressions

When you walk into a space, the first thing you notice is often the welcome desk. It’s the focal point, the first point of contact, and the embodiment of the environment you’re stepping into. Welcome desk design isn’t just about placing a counter in a room—it’s about creating a functional, visually appealing, and emotionally engaging piece that sets the tone for the entire experience.

In interior design, the welcome desk serves as a bridge between functionality and aesthetics. It’s where hospitality meets practicality, and where branding and experience intertwine. Whether it’s in a corporate office, a luxury hotel, or a boutique retail store, a well-designed welcome desk can elevate the entire space and leave a lasting impression on visitors.

But what makes a welcome desk truly exceptional? Let’s explore the art and science behind welcome desk design, its benefits, key elements, and practical tips for creating one that stands out.

Why Welcome Desk Design Matters

The welcome desk is more than just a piece of furniture—it’s a statement. It’s the first interaction most people have with a space, and it can shape their perception of the brand, the environment, and the overall experience. Here are some reasons why welcome desk design is so important:

  1. First Impressions Count
    The welcome desk is often the first thing visitors see and interact with. A well-designed desk can create a positive first impression, making people feel welcomed and valued.

  2. Reflects Brand Identity
    The design, materials, and aesthetics of the welcome desk should align with the brand’s identity. It’s a physical representation of the brand’s values, mission, and personality.

  3. Enhances Functionality
    A good welcome desk isn’t just about looks—it’s also about functionality. It should be practical, ergonomic, and efficient for both staff and visitors.

  4. Sets the Tone for the Space
    The welcome desk sets the mood for the entire environment. Whether it’s a calming atmosphere in a spa or a vibrant vibe in a coworking space, the desk plays a key role in establishing the tone.

Key Elements of Welcome Desk Design

Creating a standout welcome desk involves careful consideration of several elements. Here are the key factors to focus on:

  1. Material Selection
    The materials you choose for the welcome desk should reflect the brand’s identity and the overall design theme. For example, a luxury hotel might opt for sleek marble and polished metal, while a cozy café might use reclaimed wood and warm tones.

  2. Layout and Ergonomics
    The desk should be designed with both staff and visitors in mind. It should be at a comfortable height, with ample space for transactions, paperwork, and technology. Consider the flow of traffic and ensure the desk is easily accessible.

  3. Aesthetics and Style
    The design should be visually appealing and align with the overall interior design theme. This includes the shape, color, and finish of the desk, as well as any decorative elements like lighting or signage.

  4. Brand Integration
    The welcome desk is a prime opportunity to showcase the brand. Incorporate the brand’s logo, colors, and other visual elements into the design. Consider adding branded signage or displays to reinforce the identity.

  5. Technology Integration
    Modern welcome desks often incorporate technology like touchscreens, tablets, or digital displays. These tools can enhance the user experience and streamline processes like check-ins or inquiries.

Benefits of a Well-Designed Welcome Desk

A thoughtfully designed welcome desk offers numerous benefits for both the business and its visitors:

  1. Improved Visitor Experience
    A welcoming and functional desk makes visitors feel comfortable and valued, enhancing their overall experience.

  2. Enhanced Brand Perception
    A well-designed desk reinforces the brand’s identity and professionalism, leaving a positive impression on visitors.

  3. Increased Efficiency
    An ergonomic and tech-integrated desk can streamline operations, making it easier for staff to assist visitors and manage tasks.

  4. Memorable Impact
    A standout welcome desk can become a talking point and a memorable feature of the space, encouraging repeat visits and positive word-of-mouth.

Tips for Designing a Stellar Welcome Desk

Ready to create a welcome desk that wows? Here are some practical tips to guide you:

  1. Start with the Brand
    Let the brand’s identity guide the design. Every element of the desk should reflect the brand’s values and personality.

  2. Prioritize Functionality
    Balance aesthetics with practicality. Ensure the desk is easy to use for staff and visitors, with enough space for all necessary tools and equipment.

  3. Think About the User Journey
    Consider how visitors will interact with the desk. Is it easy to find? Is there enough space for queuing? Make the experience as seamless as possible.

  4. Incorporate Lighting
    Proper lighting can enhance the desk’s visual appeal and functionality. Consider task lighting for staff and ambient lighting to create a welcoming atmosphere.

  5. Add Personal Touches
    Small details like branded decor, fresh flowers, or a bowl of mints can make the desk feel more inviting and personalized.

Examples of Welcome Desk Design in Different Spaces

Welcome desk design varies depending on the type of space and its purpose. Here are a few examples:

  1. Corporate Offices
    In a corporate setting, the welcome desk should exude professionalism and efficiency. Think sleek materials, clean lines, and integrated technology.

  2. Hotels and Resorts
    Luxury hotels often opt for grand, elegant welcome desks that create a sense of arrival. High-end materials, soft lighting, and comfortable seating are key.

  3. Retail Stores
    Retail welcome desks should be visually appealing and align with the store’s branding. They often double as checkout counters, so functionality is crucial.

  4. Healthcare Facilities
    In healthcare settings, the welcome desk should prioritize accessibility and comfort. Materials should be easy to clean, and the layout should accommodate patients with varying needs.

Infographic: The Anatomy of a Perfect Welcome Desk

Element Description
Material Use high-quality, durable materials that reflect the brand’s identity.
Layout Design for ergonomics and efficiency, with ample space for staff and visitors.
Aesthetics Align with the overall interior design theme and brand visuals.
Brand Integration Incorporate logos, colors, and other brand elements.
Technology Add tools like touchscreens or digital displays for enhanced functionality.

Final Thoughts

Welcome desk design is an art form that combines functionality, aesthetics, and branding. It’s the first point of contact in any space and plays a crucial role in shaping the visitor’s experience. By focusing on material selection, ergonomics, aesthetics, and brand integration, you can create a welcome desk that not only looks stunning but also enhances the overall environment.

Whether you’re designing for a corporate office, a luxury hotel, or a cozy café, remember that the welcome desk is more than just a piece of furniture—it’s a reflection of your brand and a gateway to memorable experiences.

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Emily Layton

Graphic Designer

Emily Layton is a graphic designer and creative with a BFA in Graphic Design & Digital Media with action sports emphasis from Laguna College of Art and Design. Adept at aligning brand goals across formats, market trends, and consumer behavior, she translates insights into compelling visual narratives. Her experience spans corporate decks, brand books, and apparel collections—ensuring brand consistency, clarity, and impact. She values strong creative collaboration and brings a thoughtful, solutions-oriented approach to every project.

Project Experience:

  • West Creative Agency, Costa Mesa, CA
  • Huntress Decor, San Diego, CA
  • La Jolla Group - O’Neill Irvine, CA
  • Gotcha Digital Design, Virginia Beach, VA
  • Veterinary Emergency Group Various Locations
  • Nostos Grocery Store Panama City, Panama
  • Tribute Hotel Nob Hill Albuquerque, NM

Priscilla Bueno

Interior Designer

Priscilla is a Cal State Long Beach alumna with a Bachelor of Fine Arts in Interior Design. She has worked across residential, hospitality, nonprofit, and wellness sectors, with a focus on creating spaces that support emotional well-being and human connection.

Influenced by her interest in psychology, Priscilla approaches design with a deep understanding of how physical environments impact how we feel, behave, and connect. Her work combines material sensitivity, spatial clarity, and user-centered thinking to foster environments that help people feel grounded and safe.

From luxury spas to trauma-informed nonprofit spaces, she designs with a clear goal: to shape interiors that invite presence, foster restoration, and create a true sense of belonging.

Project Experience:

  • Vintera Resort at Napa Creek, Napa, CA
  • DoubleTree Gilbert, Gilbert, AZ
  • Alexan Long Beach, Long Beach, CA
  • Alexan Arcadia, Arcadia, CA
  • Babyletto, Los Angeles, CA
  • Cozy Earth, Newport, CA

Jen Khor

Senior Interior Designer

With a thoughtful and intuitive approach, Jen Khor brings strong expertise in hospitality design, as well as experience in retail, F&B, and corporate offices. Her user-centric, narrative-driven philosophy reflects local culture and context, creating spaces that feel relevant and resonant.

Jen has a deep understanding of hotel brand standards and leads quality control for custom casegoods with high attention to detail. Sensitive to client needs, she communicates ideas through tools like BIM, AI, and hand sketches. Jen is passionate about crafting spaces that evoke emotion, inspire curiosity, and foster inclusivity with lasting impact.

Project Experience:

  • Vintera Resort at Napa Creek, Napa, CA
  • Hotel De Novo - Tapestry by Hilton, Springdale, UT
  • DoubleTree Guestroom Prototype, Various Locations
  • Alexan Long Beach, Long Beach, CA
  • Alexan Arcadia, Arcadia, CA
  • Wild Greens, University of Arkansas, AR
  • Joybird Headquarters, Los Angeles, CA

Melissa He

Senior Interior Designer

With years of experience in working on various project types, Melissa approaches each design as a new narrative, infusing storytelling, cultural context, and personality into every space. Educated in Fine Art in China and Interior Design at Cal State Long Beach, Melissa applies a detail-driven and research-based methodology to craft spaces that are both visually compelling and deeply resonant. Her approach reflects a belief that each project offers a chance to explore new voices and challenge convention, leading to designs that not only reflect individual identities but also support the broader community. She continues to evolve her design practice through collaboration, curiosity, and purpose, seeking to create spaces that adapt, grow, and inspire meaningful engagement.

Project Experience:

  • Vintera Resort at Napa Creek, Napa, CA
  • Hotel De Novo - Tapestry by Hilton, Springdale, UT
  • Alexan Long Beach, Long Beach, CA
  • DoubleTree Guestroom Prototype, Various Locations
  • Alexan Arcadia, Arcadia, CA
  • Port of Long Beach, Long Beach, CA
  • Wolf and Shepherd, Manhattan, NY

Chris Gorney

Director of Procurement

Chris is the Senior Director of Creative Sourcing and Procurement at DyeLot. A proven industry professional, he has worked with many of the world’s largest hospitality and development companies. He can speak to the entire lifecycle of design, development, and construction as well as contribute to the minutia of bespoke fabrication and production. Using an open-book and collaborative approach, Chris has the advantage of understanding the nuances of millwork, furnishing, and custom fabrication in order to reach a true-to-concept product. He brings with him more than a decade of experience working across multiple disciplines within the design industry.

Project Experience:

  • Hotel De Novo - Tapestry by Hilton, Springdale, UT
  • Wayfarer Hotel, Los Angeles, CA
  • The Edwin, Chattanooga, TN
  • Downtown Marriott, Des Moines, IA
  • Lincolnshire Marriott, Lincolnshire, IL
  • Capitol District Marriott, Omaha, NE
  • The Ferrier, Temecula, CA
  • The Tin Building by Jean George, New York, NY

Mathew Vo

Senior Interior Designer

As a designer with a background in both architecture and interiors, Mathew brings a layered perspective to every project. Drawing on experience across diverse project types—from hospitality and food & beverage to sports and retail—he crafts spaces that balance performance, beauty, and emotional resonance. Inspired by his interest in theater and production design, Mathew focuses on creating immersive environments that take users on a curated journey. His command of design technology and documentation tools, including BIM, allows him to navigate complex projects while staying grounded in storytelling and purpose-driven design. Mathew continues to find inspiration in context, culture, and narrative—translating them into built environments that leave a lasting impact.

Project Experience:

  • DoubleTree Gilbert, Gilbert, AZ
  • Port of Long Beach, Long Beach, CA
  • Swing Set Productions, Long Beach, CA
  • Hotel De Novo - Tapestry by Hilton, Springdale, UT

Ava Javaheri

Senior Interior Designer

With roots in a family of entrepreneurs and artists, Ava’s passion for hospitality design was sparked early—surrounded by showrooms and inspired styling sessions in her family’s furniture store. Today at DyeLot Interiors, she channels that lifelong aesthetic instinct into creating immersive environments that elevate the guest experience. Ava approaches hospitality interiors as both a visual narrative and an emotional journey, blending function with atmosphere in spaces meant to inspire, delight, and linger in memory. Her creative process draws on everything from global travel and museum exploration to cinematic set design, all feeding her pursuit of detail-driven, unforgettable spaces where people feel genuinely transported.

Project Experience:

  • Vintera Resort at Napa Creek, Napa, CA
  • Hotel Maya, Long Beach, CA
  • DoubleTree Gilbert, Gilbert, AZ
  • Swing Set Productions, Long Beach, CA
  • Port of Long Beach, Long Beach, CA

Chaya Juntara

Procurement Specialist

As a key member of DyeLot Interiors, Chaya is dedicated to collaborating with clients and vendors to deliver an exceptional experience marked by reliability, accountability, and integrity. Her primary focus is executing each project vision on time, ensuring top-tier quality, and managing the budget with precision. With deep expertise in sourcing and FF&E, Chaya brings a strong technical foundation that is essential to the creation of remarkable hospitality interiors and furnishings—the cornerstone of our procurement practice. She has worked alongside industry leaders in custom furniture, providing her with a wealth of experience. Her unique background in both interiors and procurement allows her to offer creative solutions that consistently exceed client expectations.

Project Experience:

  • Vintera Resort at Napa Creek, Napa, CA
  • Hotel De Novo - Tapestry by Hilton, Springdale, UT
  • Hotel Maya, Long Beach, CA
  • DoubleTree Gilbert, Gilbert, AZ
  • Cliffrose Springdale, Springdale, UT
  • Nuri Steakhouse, Dallas, TX
  • The Tin Building by Jean George, New York, NY
  • Solis Park, Irvine, CA

Adam Ford, NCIDQ

Senior Interior Project Designer

As a Senior Interior Project Designer at DyeLot, Adam leans on his expertise in interior design and theatrical storytelling to bring designs to life. Having extensive full-service and focused service hotel design experience, he is attuned to both branded work with Marriott, Hilton, and IHG and non-branded/independent projects. Adam helps create immersive and functional spaces that resonate with guests and elevate brand identities. His collaboration with hotel brands has honed his ability to blend aesthetics with practicality, ensuring seamless guest experiences and maximizing operational efficiency.

Project Experience:

  • Hotel De Novo - Tapestry by Hilton, Springdale, UT
  • DoubleTree Gilbert, Gilbert, AZ
  • Where The Wild Greens AR, Fayetteville, AR
  • Camp Creek Golf Resort & Inn, Inlet Beach, FL
  • Hotel Cyrus, Topeka, KS
  • Delta by Marriott, Thornton Northglenn, CO
  • Tribute South Park, Austin, TX

Brittany LeBlanc, NCIDQ, CID

Senior Project Designer / Associate

With a multi-disciplinary design and architecture background, Brittany continues to create unique user experiences for diversified projects. Brittany concentrates on designing spaces that provoke interest, emotion and encourage brand longevity. After studying interior design, Brittany continues to grow and expand her knowledge of interiors and architecture by working within both disciplines. Brittany’s experience comes from a vast range of industries including hospitality, food and beverage, retail, and experiential marketing.

Project Experience:

  • Vintera Resort at Napa Creek, Napa, CA
  • Hotel De Novo - Tapestry by Hilton, Springdale, UT
  • Hotel Maya, Long Beach, CA
  • DoubleTree Gilbert, Gilbert, AZ
  • The Wilder's Lounge, Springdale, UT
  • Anu Restaurant, Springdale, UT
  • Wolf and Shepherd, Manhattan, NY

Gustavo Neri

Director of Branding

Gustavo Neri serves as the Director of Branding, leading branding and signage/wayfinding campaigns for hospitality and residential projects Neri creates the narrative for a project before it begins – setting a strong aesthetic and identity for the project to ensure its message and character is carried through the life of the design process. Neri’s view of design is that it must be seen through the lens of the viewer, not the designer. One must take into account the experience of the person perceiving his work as they are guided through it, taking all elements into careful consideration and removing himself from the experience.

Project Experience:

  • Hotel Indigo, Savannah, GA
  • DoubleTree Gilbert, Gilbert, AZ
  • Hotel Amarano, Burbank, CA
  • Glenmark Hotel, Glendale, CA
  • Eminence Boston Hotel, Boston, MA
  • Hilton Fort Lauderdale, Fort Lauderdale, FL
  • Alexan Long Beach, Long Beach, CA
  • Wolf and Shepherd, Manhattan, NY

Krystle Fader, NCIDQ, CID

Design Manager / Senior Associate

As a Design Manager at DyeLot Interiors, Krystle brings over 15 years of professional experience in interior and architectural design to the team. With experience in a range of markets including food & beverage, multi-family housing, hospitality, workplace and healthcare, she brings her combined knowledge from each and is able to apply that to new project opportunities. With an education in interior architectural design and a passion for efficient solutions, Krystle has been able to grow into a leadership role managing projects from design concept though completion of construction.

Project Experience:

  • Alexan Long Beach, Long Beach, CA
  • Alexan Arcadia, Arcadia, CA
  • The Monde, Scottsdale, AZ
  • Partake Collective, Long Beach, CA
  • Port of Long Beach, Long Beach, CA
  • Swing Set Productions, Long Beach, CA
  • Din Tai Fung, Various Locations
  • Fogo de Chao, Various Locations

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Alex Kuby, AIA, WELL AP

Associate Principal

Alex is a licensed architect specializing in hospitality and experiential interior design, with a foundation built on years of practice across high-end hotels, branded environments, and lifestyle-driven residential spaces. His work is grounded in architectural rigor and elevated by a narrative-driven approach that shapes immersive, memorable experiences. With a deep understanding of design theory, construction, and project execution, Alex brings a holistic, strategic lens to each project—bridging spatial storytelling with operational excellence.

Hospitality Experience:

  • Vintera Resort at Napa Creek, Napa, CA
  • Hotel De Novo - Tapestry by Hilton, Springdale, UT
  • Hotel Indigo - IHG, Los Angeles, CA
  • Grand Hyatt - Baha Mar, Nassau, Bahamas
  • Pullman Baotou, Baotou, China
  • Hilton Resort Wenchang, Hainan Island, China

Residential Experience:

  • Perla Luxury Condo Tower, Los Angeles, CA
  • Watermark Assited Living, Westwood, CA
  • Alexan WestEnd, Long Beach, CA

Jackson Thilenius, AIA

Senior Principal

As Senior Principal of DyeLot Interiors, Jackson operates at the intersection of strategy, design and implementation, driving innovative and authentic solutions to hospitality projects around the world. With over twenty-five years of practice in architecture and interior design, combined with a comprehensive understanding of the hospitality industry, Jackson collaborates with clients to establish project objectives which produce original designs and tailored brand positioning. Jackson has created a broad range of award-winning projects across the globe, leveraging his understanding of operational trends, local culture, and narrative-driven design.

Brand Experience:

Marriott
Hilton
Pacifica Hotels
Hyatt
Equinox
Loews Hotels
IHG
Karisma Hotels and Resorts
Oxford Capital Group
Marcus Hotels
Blackstone
Radisson Hotels
Starwood Capital