Interactive Resort Maps

Interactive Resort Maps are digital or physical maps designed to enhance guest experiences by providing easy navigation, personalized recommendations, and engaging content at hospitality venues.

Interactive Resort Maps: Enhancing Guest Experiences and Brand Identity

In today’s digitally-driven world, the hospitality industry continuously seeks innovative ways to enhance guest experience and interaction. One such innovation is the use of interactive resort maps, tools that blend functionality with immersive guest experiences. These maps are more than mere navigational aids; they are pivotal elements in creating a seamless, personalized, and engaging journey for resort guests.

The Evolution of Resort Maps

Traditional resort maps, often found in print form, have long served the basic purpose of helping guests navigate sprawling properties. However, as technology advances, resorts have the opportunity to transform these static guides into dynamic, interactive experiences. By leveraging technology such as touchscreens, mobile apps, and augmented reality, resorts can provide real-time updates, personalized content, and rich multimedia that inspire exploration and engagement.

Core Features of Interactive Resort Maps

  • Real-Time Navigation: Interactive maps offer guests precise navigation, helping them find amenities, services, and points of interest with ease. Whether it’s locating the nearest restaurant or checking spa availability, guests can do so in real-time, enhancing their overall experience.
  • Personalized Experiences: These maps can offer recommendations based on guest preferences, such as dining recommendations for foodies or activity suggestions for adventure seekers. Personalization fosters a deeper connection between the guest and the resort.
  • Multimedia Content: Integration of videos, images, and virtual tours can enrich a guest’s journey even before they arrive at a location, setting expectations and building excitement.
  • Augmented Reality Features: AR can bring maps to life, allowing guests to visualize spaces in unique ways or unlock additional content by simply pointing their devices at specific locations.

Implementing Interactive Maps: Design Considerations

Designing interactive resort maps requires a strategic approach to balance usability with brand aesthetics. Here are some key design considerations:

  • User-Friendly Interface: Intuitive design ensures that guests of all tech-savviness levels can easily navigate the map. Clear icons, simple navigation, and responsive touch controls are essential.
  • Consistent Branding: The map should reflect the resort’s branding through consistent color schemes, logos, and typography, reinforcing brand recognition and loyalty.
  • Scalability: Resorts change; new features and attractions are added, while others are renovated. Interactive maps need to be easily updatable to reflect these changes accurately.
  • Local Integration: Including local cultural elements and language options can enhance guest experience, especially for international clients. It personalizes the map and adds cultural richness to the interaction.

The Impact on Guest Engagement and Satisfaction

Interactive maps increase engagement by encouraging exploration and offering immediate information. They empower guests to make informed decisions, leading to higher satisfaction levels. Guests who find their way easily and discover more features and offerings are more likely to have positive experiences, leading to better reviews and increased loyalty.

Moreover, interactive maps can gather valuable data on how guests interact with the resort’s amenities, giving management insights into guest preferences and behaviors. This data can drive future improvements in services and offerings, further enhancing guest satisfaction.

Case Study: A Success Story of Interactive Map Implementation

Consider a luxury resort in the Caribbean that implemented an interactive map accessible via both digital kiosks and a mobile app. Guests could plan their daily itineraries, track events, and get live directions to various amenities. The resort saw a significant increase in guest satisfaction scores and engagement with underutilized facilities. By providing personalized recommendations and real-time updates, guests felt more connected and informed throughout their stay.

Conclusion

Interactive resort maps are transforming the way guests interact with resort spaces. They are invaluable tools that enhance navigation and promote greater guest satisfaction while enhancing brand identity. For hospitality businesses, investing in these modern solutions can lead to not only operational improvements but also unforgettable guest experiences. As technology continues to evolve, so too will the possibilities for creating even more engaging and personalized resort experiences.

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Priscilla Bueno

Interior Designer

With years of experience in working on various project types, Melissa approaches each design as a new narrative, infusing storytelling, cultural context, and personality into every space. Educated in Fine Art in China and Interior Design at Cal State Long Beach, Melissa applies a detail-driven and research-based methodology to craft spaces that are both visually compelling and deeply resonant. Her approach reflects a belief that each project offers a chance to explore new voices and challenge convention, leading to designs that not only reflect individual identities but also support the broader community. She continues to evolve her design practice through collaboration, curiosity, and purpose, seeking to create spaces that adapt, grow, and inspire meaningful engagement.

Project Experience:

  • Vintera Resort at Napa Creek, Napa, CA
  • DoubleTree Guestroom Prototype, Various Locations
  • Port of Long Beach, Long Beach, CA
  • Wolf and Shepherd, Manhattan, NY

Jen Khor

Senior Interior Designer

With years of experience in working on various project types, Melissa approaches each design as a new narrative, infusing storytelling, cultural context, and personality into every space. Educated in Fine Art in China and Interior Design at Cal State Long Beach, Melissa applies a detail-driven and research-based methodology to craft spaces that are both visually compelling and deeply resonant. Her approach reflects a belief that each project offers a chance to explore new voices and challenge convention, leading to designs that not only reflect individual identities but also support the broader community. She continues to evolve her design practice through collaboration, curiosity, and purpose, seeking to create spaces that adapt, grow, and inspire meaningful engagement.

Project Experience:

  • Vintera Resort at Napa Creek, Napa, CA
  • Hotel De Novo - Tapestry by Hilton, Springdale, UT
  • Port of Long Beach, Long Beach, CA
  • Wolf and Shepherd, Manhattan, NY

Melissa He

Senior Interior Designer

With years of experience in working on various project types, Melissa approaches each design as a new narrative, infusing storytelling, cultural context, and personality into every space. Educated in Fine Art in China and Interior Design at Cal State Long Beach, Melissa applies a detail-driven and research-based methodology to craft spaces that are both visually compelling and deeply resonant. Her approach reflects a belief that each project offers a chance to explore new voices and challenge convention, leading to designs that not only reflect individual identities but also support the broader community. She continues to evolve her design practice through collaboration, curiosity, and purpose, seeking to create spaces that adapt, grow, and inspire meaningful engagement.

Project Experience:

  • Vintera Resort at Napa Creek, Napa, CA
  • Hotel De Novo - Tapestry by Hilton, Springdale, UT
  • Alexan Long Beach, Long Beach, CA
  • DoubleTree Guestroom Prototype, Various Locations
  • Alexan Arcadia, Arcadia, CA
  • Port of Long Beach, Long Beach, CA
  • Wolf and Shepherd, Manhattan, NY

Chris Gorney

Senior Director / Senior Associate

Chris is the Senior Director of Creative Sourcing and Procurement at DyeLot. A proven industry professional, he has worked with many of the world’s largest hospitality and development companies. He can speak to the entire lifecycle of design, development, and construction as well as contribute to the minutia of bespoke fabrication and production. Using an open-book and collaborative approach, Chris has the advantage of understanding the nuances of millwork, furnishing, and custom fabrication in order to reach a true-to-concept product. He brings with him more than a decade of experience working across multiple disciplines within the design industry.

Project Experience:

  • Hotel De Novo - Tapestry by Hilton, Springdale, UT
  • Wayfarer Hotel, Los Angeles, CA
  • The Edwin, Chattanooga, TN
  • Downtown Marriott, Des Moines, IA
  • Lincolnshire Marriott, Lincolnshire, IL
  • Capitol District Marriott, Omaha, NE
  • The Ferrier, Temecula, CA
  • The Tin Building by Jean George, New York, NY

Mathew Vo

Senior Interior Designer

As a designer with a background in both architecture and interiors, Mathew brings a layered perspective to every project. Drawing on experience across diverse project types—from hospitality and food & beverage to sports and retail—he crafts spaces that balance performance, beauty, and emotional resonance. Inspired by his interest in theater and production design, Mathew focuses on creating immersive environments that take users on a curated journey. His command of design technology and documentation tools, including BIM, allows him to navigate complex projects while staying grounded in storytelling and purpose-driven design. Mathew continues to find inspiration in context, culture, and narrative—translating them into built environments that leave a lasting impact.

Project Experience:

  • DoubleTree Gilbert, Gilbert, AZ
  • Port of Long Beach, Long Beach, CA
  • Swing Set Productions, Long Beach, CA
  • Hotel De Novo - Tapestry by Hilton, Springdale, UT

Ava Javaheri

Senior Interior Designer

With roots in a family of entrepreneurs and artists, Ava’s passion for hospitality design was sparked early—surrounded by showrooms and inspired styling sessions in her family’s furniture store. Today at DyeLot Interiors, she channels that lifelong aesthetic instinct into creating immersive environments that elevate the guest experience. Ava approaches hospitality interiors as both a visual narrative and an emotional journey, blending function with atmosphere in spaces meant to inspire, delight, and linger in memory. Her creative process draws on everything from global travel and museum exploration to cinematic set design, all feeding her pursuit of detail-driven, unforgettable spaces where people feel genuinely transported.

Project Experience:

  • Vintera Resort at Napa Creek, Napa, CA
  • Hotel Maya, Long Beach, CA
  • DoubleTree Gilbert, Gilbert, AZ
  • Swing Set Productions, Long Beach, CA
  • Port of Long Beach, Long Beach, CA

Chaya Juntara

Procurement Specialist

As a key member of DyeLot Interiors, Chaya is dedicated to collaborating with clients and vendors to deliver an exceptional experience marked by reliability, accountability, and integrity. Her primary focus is executing each project vision on time, ensuring top-tier quality, and managing the budget with precision. With deep expertise in sourcing and FF&E, Chaya brings a strong technical foundation that is essential to the creation of remarkable hospitality interiors and furnishings—the cornerstone of our procurement practice. She has worked alongside industry leaders in custom furniture, providing her with a wealth of experience. Her unique background in both interiors and procurement allows her to offer creative solutions that consistently exceed client expectations.

Project Experience:

  • Vintera Resort at Napa Creek, Napa, CA
  • Hotel De Novo - Tapestry by Hilton, Springdale, UT
  • Hotel Maya, Long Beach, CA
  • DoubleTree Gilbert, Gilbert, AZ
  • Cliffrose Springdale, Springdale, UT
  • Nuri Steakhouse, Dallas, TX
  • The Tin Building by Jean George, New York, NY
  • Solis Park, Irvine, CA

Adam Ford, NCIDQ

Senior Interior Project Designer

As a Senior Interior Project Designer at DyeLot, Adam leans on his expertise in interior design and theatrical storytelling to bring designs to life. Having extensive full-service and focused service hotel design experience, he is attuned to both branded work with Marriott, Hilton, and IHG and non-branded/independent projects. Adam helps create immersive and functional spaces that resonate with guests and elevate brand identities. His collaboration with hotel brands has honed his ability to blend aesthetics with practicality, ensuring seamless guest experiences and maximizing operational efficiency.

Project Experience:

  • Hotel De Novo - Tapestry by Hilton, Springdale, UT
  • DoubleTree Gilbert, Gilbert, AZ
  • Where The Wild Greens AR, Fayetteville, AR
  • Camp Creek Golf Resort & Inn, Inlet Beach, FL
  • Hotel Cyrus, Topeka, KS
  • Delta by Marriott, Thornton Northglenn, CO
  • Tribute South Park, Austin, TX

Brittany LeBlanc, NCIDQ, CID

Senior Project Designer / Associate

With a multi-disciplinary design and architecture background, Brittany continues to create unique user experiences for diversified projects. Brittany concentrates on designing spaces that provoke interest, emotion and encourage brand longevity. After studying interior design, Brittany continues to grow and expand her knowledge of interiors and architecture by working within both disciplines. Brittany’s experience comes from a vast range of industries including hospitality, food and beverage, retail, and experiential marketing.

Project Experience:

  • Vintera Resort at Napa Creek, Napa, CA
  • Hotel De Novo - Tapestry by Hilton, Springdale, UT
  • Hotel Maya, Long Beach, CA
  • DoubleTree Gilbert, Gilbert, AZ
  • The Wilder's Lounge, Springdale, UT
  • Anu Restaurant, Springdale, UT
  • Wolf and Shepherd, Manhattan, NY

Gustavo Neri

Director of Branding

Gustavo Neri serves as the Director of Branding, leading branding and signage/wayfinding campaigns for hospitality and residential projects Neri creates the narrative for a project before it begins – setting a strong aesthetic and identity for the project to ensure its message and character is carried through the life of the design process. Neri’s view of design is that it must be seen through the lens of the viewer, not the designer. One must take into account the experience of the person perceiving his work as they are guided through it, taking all elements into careful consideration and removing himself from the experience.

Project Experience:

  • Hotel Indigo, Savannah, GA
  • DoubleTree Gilbert, Gilbert, AZ
  • Hotel Amarano, Burbank, CA
  • Glenmark Hotel, Glendale, CA
  • Eminence Boston Hotel, Boston, MA
  • Hilton Fort Lauderdale, Fort Lauderdale, FL
  • Alexan Long Beach, Long Beach, CA
  • Wolf and Shepherd, Manhattan, NY

Krystle Fader, NCIDQ, CID

Design Manager / Senior Associate

As a Design Manager at DyeLot Interiors, Krystle brings over 15 years of professional experience in interior and architectural design to the team. With experience in a range of markets including food & beverage, multi-family housing, hospitality, workplace and healthcare, she brings her combined knowledge from each and is able to apply that to new project opportunities. With an education in interior architectural design and a passion for efficient solutions, Krystle has been able to grow into a leadership role managing projects from design concept though completion of construction.

Project Experience:

  • Alexan Long Beach, Long Beach, CA
  • Alexan Arcadia, Arcadia, CA
  • The Monde, Scottsdale, AZ
  • Partake Collective, Long Beach, CA
  • Port of Long Beach, Long Beach, CA
  • Swing Set Productions, Long Beach, CA
  • Din Tai Fung, Various Locations
  • Fogo de Chao, Various Locations

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Alex Kuby, AIA, WELL AP

Associate Principal

Alex is a licensed architect specializing in hospitality and experiential interior design, with a foundation built on years of practice across high-end hotels, branded environments, and lifestyle-driven residential spaces. His work is grounded in architectural rigor and elevated by a narrative-driven approach that shapes immersive, memorable experiences. With a deep understanding of design theory, construction, and project execution, Alex brings a holistic, strategic lens to each project—bridging spatial storytelling with operational excellence.

Hospitality Experience:

  • Vintera Resort at Napa Creek, Napa, CA
  • Hotel De Novo - Tapestry by Hilton, Springdale, UT
  • Hotel Indigo - IHG, Los Angeles, CA
  • Grand Hyatt - Baha Mar, Nassau, Bahamas
  • Pullman Baotou, Baotou, China
  • Hilton Resort Wenchang, Hainan Island, China

Residential Experience:

  • Perla Luxury Condo Tower, Los Angeles, CA
  • Watermark Assited Living, Westwood, CA
  • Alexan WestEnd, Long Beach, CA

Jackson Thilenius, AIA

Senior Principal

As Senior Principal of DyeLot Interiors, Jackson operates at the intersection of strategy, design and implementation, driving innovative and authentic solutions to hospitality projects around the world. With over twenty-five years of practice in architecture and interior design, combined with a comprehensive understanding of the hospitality industry, Jackson collaborates with clients to establish project objectives which produce original designs and tailored brand positioning. Jackson has created a broad range of award-winning projects across the globe, leveraging his understanding of operational trends, local culture, and narrative-driven design.

Brand Experience:

Marriott
Hilton
Pacifica Hotels
Hyatt
Equinox
Loews Hotels
IHG
Karisma Hotels and Resorts
Oxford Capital Group
Marcus Hotels
Blackstone
Radisson Hotels
Starwood Capital